Last Updated: 18/09/2025

Fixz App (“Fixz,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile application, website, and related services (collectively, the “Platform”).

By using the Platform, you agree to the terms of this Privacy Policy. If you do not agree, please stop using the Platform.

1. Information We Collect

We may collect the following types of information:

Personal Information – name, email address, phone number, billing details, and identity verification (if required).

Service Information – booking history, services requested, payments made, and reviews submitted.

Device & Usage Information – IP address, browser type, device identifiers, and app usage data.

Location Information – if you enable location services, we may collect your location to connect you with nearby Service Providers.

2. How We Use Your Information

We use your information to:

Provide, improve, and personalize our services.

Facilitate bookings and payments between Customers and Service Providers.

Communicate with you regarding your account, services, or promotions.

Ensure safety, prevent fraud, and enforce our Terms & Conditions.

Comply with legal and regulatory requirements in the UAE and UK.

3. Sharing of Information

We may share your information with:

Service Providers – to enable them to deliver the requested services.

Payment Processors – to process secure payments.

Legal Authorities – when required by law or to protect our rights.

Business Partners – for marketing and promotional purposes (with your consent where required).

We do not sell your personal data to third parties.

4. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce agreements.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no system is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location (UAE or UK), you may have rights to:

Access and obtain a copy of your personal data.

Request correction or deletion of your data.

Object to or restrict certain data processing.

Withdraw consent where processing is based on consent.

Lodge a complaint with a supervisory authority (e.g., UK ICO or UAE Data Office).

7. Cookies & Tracking Technologies

We may use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You may disable cookies in your browser, but some features of the Platform may not function properly.

8. International Data Transfers

Your information may be transferred and stored outside your country of residence, including in the UAE and UK. We take steps to ensure that your data is protected in accordance with applicable laws.

9. Children’s Privacy

Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and update the “Last Updated” date above. Continued use of the Platform after changes means you accept the updated Policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:
📧 info@renterz.com
📍 Renterz FZ LLC, Office 07, Dubai Internet City, Dubai, UAE